1. Information We Collect
We collect information you provide when registering on the Prime Loyalty Program platform, including your name, email address, phone number, bank account details, identity documents for KYC verification, and business information.
- Account and contact details
- KYC and business verification documents
- Bank account details for redemption
- App activity, sales uploads, points transactions, and device information
2. How We Use Your Information
Your information is used to operate and maintain your account, process KYC verification, calculate and manage loyalty points, facilitate bank transfer redemptions, send notifications, improve our platform, and comply with legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with companies whose schemes you participate in, banking partners, identity verification service providers, and authorities when required by law or regulation.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure access controls, regular security audits, and bank-grade security for financial transactions.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Financial transaction records are retained for a minimum of 7 years as required by applicable financial regulations.
6. Your Rights
You have the right to access, correct, or delete your personal information; withdraw consent for data processing; request data portability; and lodge a complaint with your local data protection authority.
To exercise these rights, contact us at privacy@primeloyaltyprogram.com.
7. Cookies
Our mobile application does not use browser cookies. We use similar technologies to maintain your session, remember your preferences, and analyze usage patterns to improve the app experience.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the app or email. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@primeloyaltyprogram.com.